Time Out

It's time like these that I long for the herb that was found on Solomon's grave! It's 5 minutes to 5 in the morning and I haven't had a wink for the last 18 or so hours. Yet sleep doesn't come. Some night owl on twitter calls it insomnia and all of a sudden I realize am not the only one.

I guess i am the last to watch that Rapho YouTube sheng video and I realize it is not as bad as tweeps made it sound when it was trending. But it was bad nonetheless and am not sure it resonates much with his target audience.

And did I mention I am doing this post on my phone and in darkness? The righteous guys at Kenya Power have deemed it wise to deprive us of power as if we do not pay for it. I guess getting up to the sixth floor where I live at 2AM in pitch darkness is their idea of fun..... And wonder of wonders, there is some loon playing Ken Wa Maria full blast this early just next door! Na siskii generator kwake.... That's why dreads are not meant to live in tenement yards!

All is peaceful outside but my mind is a sea of turmoil. My eyes are straining now but with a full no work day looming, what the blood clot....

The thoughts are getting harder to express so I give up. Can't wait for daylight to pay a visit to my herb supplier just a floor below...




Rastafari Bless!

Arsenal, life's unfair, but learn to deal with it!

Y'all won't believe the reason behind the creation of this blog. But since I need to keep on buttering my bread, I won't get into that. But it reinforced my belief that life is really unfair and humankind is well oh well...forget it.

So yesterday some teams from London were taught a footballing lesson from teams from 'ocha.' Tottenham Hotspurs continued with their lousy start to the EPL season with a thrashing at home by some team one Sir Alex likes to call 'noisy neighbors.' Well, they aren't noisy neighbors anymore, they are scoring goals, and many goals at that.

The talking point for the day (and the rest of the EPL season am sure) is the 8-2 thrashing of Arsenal by Sir Alex's men. For a team that has boasted of youth development and sexy football (albeit with no trophies for 6 years) it was a real footballing lesson by a team that had a younger squad on average as their starting IX.

We won't turn the knife in Arsenal's wound so much as their manager seems to be doing that gleefully for now to opponents’ satisfaction. But Arsenal fans are known to have a penchant for ropes and balconies after such games so hey kids, ease on it, life's unfair but learn to live with it. Next season pia iko.

Rastafari Bless!

How Social Media Can Impact Customer Service

Gone are the days when customer service was confined to a set of robotic rules and fake etiquette. And gone are the days when you had to queue or make calls to your service provider for customer support. Well, maybe not exactly. But new media has emerged alongside these conventional means to help revolutionize customer service.

New media via social network platforms comes with a lot of benefits for the service provider. Besides sorting out the customers’ issue, it is a platform that brings in a kind of interaction between the customer and service provider that is fun and friendly.

Platforms like Facebook and Twitter break the perceived barrier between corporate organizations and their customers in that the interaction is much more personalized and friendly. The feeling that an organization is aloof that a customer gets when they call a busy customer support line is entirely eliminated.

The flow of information is also made easier because the customer can enjoy customer support while on the go through mobile devices like mobile phones and portable computers via the internet.

Then there is the issue of feedback. Being a social network platform, it is easy for customers to make positive criticism of the quality of service provided to the advantage of the company without the fear of feeling intimidated like for instance, when dealing with a customer service staff on the other end of a telephone line.

And with more and more people joining the information superhighway on a daily basis, the potential advantage of social networks can not be lost on a forward thinking organization.